Busit Smart Mall
The connected customer experience
With the rise of e-commerce, shopping malls are now faced with multiple challenges: continuing to attract customers, meeting their new expectations and offering them a unique and personalized experience.
Busit Smart Mall, the product of our operational collaboration with the consulting firm JLC Consulting, is a sustainable solution that integrates the optimization of the customer journey, the reinforcement of security, comfort and maintenance, as well as the technical management of the entire shopping area.
The connected commercial space is identified as the solution of the future for a more efficient, economical and responsible governance of a commercial area. Busit Smart Mall allows you to manage your buildings more efficiently, identify areas for improvement and interact with your customers in real time.
Web and mobile applications for visualization and action
The publication of useful information, mapping, operational or high-level indicators, results of real-time analysis and on the duration of the flows (stream & deep analysis).
Web and Smartphone applications for…
Operational staff: global and building-based supervision
Decision-makers: high-level management with financial indicators
End users and external users: visitors, employees, contractors
A configuration and applications dedicated to shopping malls and shopping centers
- Customer journey: monitoring of outdoor areas, visitor recognition, marketing activities, etc.
- Comfort management: supervision of the climate, cleaning, parking spaces, assistance, etc.
- Gallery organization & life: management of gallery employees and signs.
- Reinforcement of prevention: management of infrastructure incidents, suspicious behavior, grouping of people, etc.
- Energy and infrastructure optimization: temperature, humidity, air quality, maintenance, etc.
Management of your monitoring and maintenance processes
Preconfigured business process management scenarios addressed to the functionals, making it possible to articulate data treatment, equipment control, notifications by voice, SMS or email.
The right tools for successful Smart Mall project and deployment
Ergonomic interfaces exploitable by operationals and deployment automation, one of the success keys for this type of project, can quickly move from pilot to large-scale generalization.